Refund and Return Policy

for services under the „Voltera“ brand“

The Motics AG, Schwyz, Switzerland

Legal entity

„Voltera is a brand of Motics AG, a company incorporated under Swiss law with its registered office in [City], Switzerland (hereinafter „motics ag“).

This policy exclusively governs the terms and conditions for refunds, contract terminations, and returns of products or services from motics ag.

2. Principle: No contractual right of return or withdrawal

2.1 To the extent not legally required, there will be no contractual right of return, exchange, or withdrawal.

2.2 In particular, for contracts between businesses (B2B), a voluntary right of cancellation is expressly excluded.

2.3 In any case, rescission or termination of the contract requires the express written consent of motics ag.

3. Exclusion for custom-made products and project services

3.1 For individually planned, configured, or engineered systems, especially battery storage systems, engineering services, network analyses, economic feasibility studies, project developments, or contracting models, returns or refunds are excluded.

3.2 The same applies to:

  • specially procured or configured components
  • project-specific software configurations
  • Custom system designs
  • installation or planning work that has already begun

3.3 Services already rendered are due in any event and are non-refundable.

4. Returns of standard products (if exceptionally permitted)

4.1 Returns of standard products that are not individually configured are only possible with the prior written consent of motics ag.

4.2 The prerequisite is that:

  • the product unused,
  • completely,
  • in original packaging and
  • is in perfect working order.

4.3 motics ag is entitled to charge a reasonable inspection, administrative, and restocking fee of at least 20% of the net purchase price.

4.4 Shipping, insurance, and return costs are entirely at the customer's expense.

4.5 Damaged, installed, or used products are excluded from return.

5. Passing of Risk and Transport Damage

5.1 Ownership and risk pass to the customer upon delivery of the goods to the customer or to the carrier.

5.2 Transport damage must be claimed by the customer from the carrier without delay.

5.3 Failure to notify or delayed notification of defects results in the loss of any claims.

6. Refunds

6.1 Refunds will only be issued if there is a statutory warranty obligation or if motics ag expressly agrees to a reversal in writing.

6.2 Refunds are generally not issued until:

  • full inspection of the goods or
  • final clarification of the facts.

6.3 In no event will project planning, engineering, consulting, transportation, or installation costs already incurred be reimbursed.

6.4 motics ag is entitled to offset outstanding receivables against any refund amounts.

7. Warranty

7.1 Only the warranty provisions agreed upon in the respective contract apply.

7.2 Warranty claims do not automatically entitle the customer to rescission of the contract or a refund. Instead, they primarily entitle the customer to repair or replacement delivery, at the discretion of motics ag.

Further claims are excluded, as far as legally permissible.

8. Exclusion of Market and Economic Risks

Changes in energy prices, regulatory frameworks, subsidy programs, grid tariffs, market mechanisms, or economic assumptions do not justify any claims for reimbursement or withdrawal.

8.2 Entrepreneurial risks are borne exclusively by the customer.

9. Force Majeure

In case of force majeure or unforeseeable events beyond the control of motics ag, there is no claim for reimbursement.

10. Applicable Law and Jurisdiction

Swiss substantive law applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction is – to the extent legally permissible – the registered office of motics ag.

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